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New Launch: Work 365 PV 3.0 - The Ecosystem Standard for Microsoft CSP Billing

Amar Paatil
Amar Paatil |
New Launch: Work 365 PV 3.0 - The Ecosystem Standard for Microsoft CSP Billing
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Microsoft CSPs lose 3–7% of revenue to billing errors, manual reconciliation, and disconnected systems. For a $100M ARR partner, that’s $3–7M slipping away, enough to fund global expansion, margin improvements, or a new AI practice.

At the same time, Microsoft continues to raise and change the compliance bar. Customers demand flexibility, finance demands accuracy, and sales demands agility. Until now, CSPs had to trade one off against the other.

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With Work 365's latest upgrade i.e., PV 3.0, those trade-offs end.

Billing is a Superpower

Microsoft proved it with NCE: they drove massive growth not by shipping a new product, but by redesigning their commercial model. Billing is more than back office, it’s a superpower. The way you bill directly impacts:

  • Margins → Protect revenue with automated reconciliation and error-free invoicing aligned with Microsoft's NCE.

  • Cash Flow → Accelerate collections with event-driven billing and flexible terms.

  • Customer Stickiness → Win and retain customers through self-service, leveraging promos and contract agility.

  • Compliance Confidence → Reduce audit exposure with reconciliation-ready workflows, consistent revenue recognition, and enterprise-grade reporting.

That’s why Work 365, built natively on the Microsoft Power Platform, is more than a billing tool. It’s the keystone Power App for CSPs, unifying subscription, billing, and customer data into one revenue platform; built to scale with Microsoft and beyond.

The CSP Reality: Where Growth Gets Stuck

CSP leaders feel the tension every month. Customers push for flexibility, Microsoft raises the compliance bar, finance demands certainty, and sales asks for agility.

Historically, meeting one need meant sacrificing another: growth or control, agility or compliance, sales or finance.

Work 365 PV 3.0 changes that.

If billing can’t keep pace with Microsoft and your own growth, finance confidence erodes and expansion stalls. - Ebrahim Nalwala, CRO

The Breakthrough: Work 365 PV 3.0 Ends the Trade-Offs

For years, CSPs felt trapped between two billing worlds:

  • Finance-first: reconciliation-driven billing that protected margins but left sales rigid.
  • Sales-first: flexible contracts that won customers but created leakage and audit risk.

Work 365 brings the best of both worlds. Partners can:

  • Give sales the flexibility to win and keep customers with flexible contracts, billing terms, proration, linked subscriptions and enabling customers to manage licenses through Self-Service.
  • Give finance the confidence of Microsoft-aligned invoicing, automated reconciliation, and error-free close cycles.

2-2No more choosing between sales growth and financial control. Work 365 delivers both.

Scale Without Chaos

Growth shouldn’t be slowed by borders or currencies. Yet many CSPs hit bottlenecks when expanding into new markets, currencies, or entities. Work 365 supports:

  • Product Explorer – full catalog visibility, including marketplace offers, with usage insights.

  • Multi-country, multi-currency billing and Microsoft-aligned FX.

  • Multi-entity billing – supporting master/franchise scenarios with Linked Subscriptions.

  • Enhanced customer self-service – empowering customers to manage licenses and seat changes directly.

Partners can scale without adding complexity, freeing teams to focus on growth.

Microsoft Aligned. Future Proof.

In today’s CSP world, being aligned with Microsoft isn’t optional, it’s table stakes. Work 365 ensures partners stay in sync with Microsoft’s ecosystem and billing standards:

  • Microsoft-compliant invoicing
  • Reconciliation-ready workflows
  • Multi-tier billing

Automated reconciliation workflows aligned with Microsoft CSP billing

This reduces compliance risk, speeds audits, and builds trust with internal stakeholders such as finance and customers. And because the CSP model keeps evolving; Direct-bill, Indirect Resellers and hybrid resellers- Work 365 is built to adapt.

Built on Microsoft Power Platform

Work 365 isn’t a standalone SaaS billing tool. It’s both a line-of-business application and a revenue platform:

  • Powered by Dataverse

  • Deep integration with Dynamics 365, Power Apps, and Microsoft 365

  • Extensible workflows, automations, and native analytics

  • Built for 3rd-party integrations and AI

By adopting Work 365 internally, CSPs position themselves as Customer Zero, demonstrating the very credibility Microsoft expects from Frontier Partners.

Billing Engine for Microsoft CSPs built on Microsoft Ecosystem.

Finance Confidence. Sales Agility. Customer Autonomy

  • Finance leaders gain clarity, certainty, and risk reduction with automated reconciliation, FX handling, and audit-ready workflows.

  • Sales leaders gain agility to win and renew customers with flexible terms, billing schedules, and contract levers.

  • Customers gain autonomy through self-service license management, reducing support tickets and speeding fulfillment.

  • Leadership gains one version of revenue truth, powering smarter growth decisions.

Ready for the AI Era

Frontier Partners don’t just adapt AI; they make room for it. Work 365 prepares CSPs by:

  • Automating the mundane → invoicing, reconciliation, FX updates, collections. 
  • Structuring data in Dataverse → ready for analytics, Copilot, and AI agents. 
  • Freeing leadership bandwidth → shifting focus from firefighting to innovation.

What’s Next

The Ecosystem Standard for CSP Billing Has Arrived.

Book a Demo Call – Bring your current reconciliation file, and we’ll show you how Work 365 maps to it.

Watch the Launch Webinar – Introducing PV 3.0: Scale Without Chaos

Work 365. Built for frontier partners. Built for leaders like you.

1. What is Work 365 PV 3.0, and why does it matter now?

 Work 365 PV 3.0 is the latest version of our CSP billing automation platform, built natively on Microsoft’s Power Platform and Dataverse. Unlike standalone billing tools, it unifies subscription management, billing, invoicing, reconciliation, and self-service in a single system aligned with Microsoft Partner Center.

Why now: Microsoft’s New Commerce Experience (NCE) changed how CSPs bill and renew customers. Work 365 gives partners the flexibility to grow while staying compliant with NCE’s structured cycles 

2. Why is billing considered a “superpower” for CSPs?

Billing determines how quickly you collect cash, how much margin you protect, and how easy it is for customers to stay with you. Deloitte research shows companies lose 3–4% of revenue annually to billing errors. For a $50M ARR CSP, that’s $1.5M at risk. Work 365 captures every revenue event and automates invoicing, turning billing from a back-office burden into a growth lever.

3. How does Work 365 balance sales flexibility with finance control?

Historically, CSPs had to choose:

  • Finance-first billing → risk-free but rigid.
  • Sales-first contracts → flexible but leaky.

Work 365 PV 3.0 ends that trade-off. Sales teams can win with flexi-contracts, proration, linked subscriptions, and customer-facing self-service, while finance leaders get Microsoft-aligned invoicing, reconciliation-ready workflows, and audit-proof reporting. One platform, no compromises. 

4. How does Work 365 PV 3.0 support CSPs expanding globally?

Growth shouldn’t stall at borders. Work 365 enables multi-entity, multi-currency billing with Microsoft-aligned FX rates and localized tax/VAT/GST handling. Whether you’re adding a new subsidiary, entering a new region, or managing a franchise model, Work 365 ensures billing consistency while adapting to local financial rules.

5. What makes Work 365 different from other billing platforms?

Most billing systems are generic SaaS billing tools. Work 365 is purpose-built for Microsoft CSP partners:

  • Built on Power Platform & Dataverse (not a siloed SaaS app).
  • Extensible with Power Apps, Dynamics, and Microsoft 365.
  • Fully aligned with Partner Center, Marketplace, and NCE billing standards.
  • Designed for both direct and indirect CSP models. That means partners get the same compliance and scale Microsoft demands, without duct-taping multiple systems.
6. How does the self-service portal improve partner-customer relationships?

Large customers increasingly expect autonomy. With Work 365’s enhanced portal, they can add, or modify licenses in real time. For CSPs, this cuts support tickets, speeds fulfillment, and boosts customer satisfaction. For customers, it reduces friction and gives them confidence their provider is as agile as Microsoft itself.

7. How does Work 365 prepare CSPs for the AI era?

CSPs adopting AI need clean, structured revenue data. Work 365 stores subscription and billing data in Dataverse, making it ready for analytics, Microsoft Copilot, and AI-driven workflows. By automating manual billing tasks: like reconciliation, invoicing, and collections. Work 365 frees leadership to focus on innovation, not firefighting.

8. Who should consider Work 365?

Work 365 is best suited for:

  • CSP direct bill partners managing complex contracts.
  • Indirect resellers and distributors scaling multi-entity operations.
  • MSPs balancing Microsoft + third-party services.
  • ISVs bundling SaaS with Microsoft licenses.
  • Telecom and IT services providers expanding globally.

If your finance team feels stretched, your sales team wants more flexibility, or your customers demand self-service, Work 365 is built for you.

9. What’s the ROI of implementing Work 365 PV 3.0?

ROI comes from three areas:

  1. Revenue protection → preventing 3–4% leakage.
  2. Faster cash collection → event-driven billing accelerates receivables.
  3. Reduced admin overhead → fewer manual errors, fewer support tickets.
    For most CSPs, payback on Work 365 is achieved within 2–3 months.
10. Is there a free trial for Work 365?

Yes, you can get a Proof of Value for Work 365 before committing to it. Reach out to our experts for the same.

 

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