Industry
Managed Communications and Cloud Service Provider (CSP)
Challenge
Fusion Connect faced inefficiencies like inaccurate billing, manual provisioning, no Microsoft integration, missed renewals, and higher costs due to the lack of a self-service portal.
Results
Work 365 automated key processes, improved billing accuracy, and enabled customer self-service, enhancing efficiency and customer satisfaction. These changes set Fusion Connect up for sustainable, scalable growth.
Key Product
Work 365 CSP and Billing Management
Fusion Connect transformed its CSP operations with Work 365, achieving accurate billing, streamlined renewals, and scalable growth through automation, self-service capabilities, and Azure management.
