Industry
Managed Services Provider (MSP)
Challenge
Infinity Group struggled with disconnected tools, manual provisioning, and lack of a single source of truth for subscriptions, leading to inefficiencies, high error rates, and operational overheads
Results
Infinity Group saved £1M annually, cut manual billing by 75%, achieved full billing coverage, and improved turnaround times by 60%, enabling scalable growth without extra headcount
Key Product
Work 365 - CSP Management
Infinity Group, a leading UK Microsoft Partner, sought to replace its fragmented systems and manual billing processes with a unified and scalable solution. By implementing Work 365 integrated with Dynamics 365 and Azure, they aligned finance, sales, marketing, and support around a single source of truth. This transformation not only eliminated inefficiencies such as free support leakage and disconnected tools but also enabled automation, scalability, and growth without increasing headcount. As a result, Infinity Group saved over £1 million annually, streamlined operations, and futureproofed their business for sustainable growth.
