Industry
Managed Services Provider (MSP)
Challenge
As acquisitions and organic growth scaled TSG's portfolio across 125 vendors, spreadsheet-driven reconciliation and manual governance couldn't keep pace. Validating thousands of subscription movements each month against constant Microsoft pricing change took weeks of effort, and left finance unable to fully trust margin accuracy at scale.
Results
TSG scaled to 15,000+ subscriptions, ~1,400 clients, and 125 vendors while reducing its finance operations team by four. Reconciliation moved from checking every variance by hand to exception-based review, with real-time CSP synchronisation and structured renewal handling giving finance confidence in margin under constant pricing change.
Key Product
Work 365 CSP and Billing Management
Technology Services Group (TSG), a leading UK-based managed services provider and Microsoft Solutions Partner, set out to replace spreadsheet-driven reconciliation with structured, finance-led subscription governance. By running Work 365 alongside Dynamics 365 and Business Central, TSG standardised subscription operations across 125 vendors and synchronised invoicing into its ledger for downstream financial processing. As volume grew to 15,000+ subscriptions and ~1,400 clients, the finance team shifted from manual variance-checking to exception-based validation, scaling operations while reducing finance operations headcount by four, the equivalent of roughly £150,000+ a year in finance operations cost by UK industry benchmarks. The outcome: margin protection under pricing volatility, cross-system revenue alignment, and scalable operations without linear headcount growth.
