In today’s Microsoft cloud ecosystem, customers expect instant visibility, self-service options, and frictionless interactions. For CSPs and MSPs, this shift isn’t just a customer experience upgrade, it’s an operational necessity.
Work 365’s Client Self-Service Portal, built natively on Microsoft Power Platform and deeply integrated with Partner Center, enables partners to deliver exactly that: a secure, branded, AI-ready portal where customers can manage licenses, subscriptions, billing, and support without waiting for your team.
Microsoft cloud consumption is accelerating; Azure, Microsoft 365, Dynamics, and security workloads are expanding inside every organization. With this growth comes a predictable operational burden for CSPs and MSPs:
Endless license add/remove requests
Manual subscription adjustments
Billing questions and invoice re-sends
Support tickets for routine updates
Customers wanting more transparency
These tasks, while simple, drain resources and slow down your team. At scale, they become unsustainable. Customers today don’t want to “open a ticket.” They want instant answers and immediate control, the same seamless experience they get from modern SaaS platforms.
This is where the Work 365 Client Self-Service Portal steps in.
The Client Self-Service Portal is purpose-built for CSPs and MSPs who want to create a better customer experience while reducing operational waste. It gives your customers a single, secure, beautifully branded place to manage:
Deliver real-time usage insights that prevent billing surprises and empower smarter cloud decisions.
Provide transparency with a full invoice history, upcoming renewals, payment status, and more.
Automate common tasks like provisioning, access requests, billing queries, and support needs with guided forms and workflows.
Give customers role-based access so admins can control who sees what.
And all of it is powered by secure Microsoft-native identity and data integrations.
This isn’t a bolt-on tool. It’s built on the same platform your customers trust: Power Apps, Azure AD, Power Automate, and Dataverse. That means:
Enterprise-grade security
No-code extensibility
Seamless integrations
Compliance and governance aligned with Microsoft standards
Every subscription change, license update, and customer action syncs directly with live Partner Center data - no delays, no mismatches, no manual intervention.
Connect to Microsoft Copilot, Power Automate, or Azure AI services to enable capabilities like:
Predictive support recommendations
Smart billing alerts
Automated provisioning
Context-aware responses
The portal becomes smarter as you grow.
When customers can self-serve:
License and subscription changes become on-demand
Billing inquiries drop
Provisioning workflows become automated
This eliminates hundreds of recurring tickets per month.
Customers love having control. They get transparency, speed, and a consumer-grade experience.
A branded portal becomes a daily touchpoint. The more value customers get from your portal, the less likely they are to switch providers.
Self-service is force multiplication. Your team handles complex, high-value work while routine actions automate themselves.
Microsoft’s ecosystem is moving toward automation, data, and AI-driven operations. Work 365’s portal positions partners ahead of that curve.
Self-service means fewer barriers and instant results.
Role-based access, secure authentication, and rich visibility meet the complexity of multi-team environments.
Automated operations and real-time data reduce risk and increase margins.
A client self-service portal isn’t a “nice-to-have” anymore. For modern Microsoft CSPs and MSPs, it’s a revenue enabler, an operational optimizer, and a brand differentiator.
Work 365’s Client Self-Service Portal empowers your customers with transparency and control, while freeing your team to focus on growth, not manual tasks.
Now available on Microsoft Marketplace as well.