Microsoft CSPs lose 3–7% of revenue to billing errors, manual reconciliation, and disconnected systems. For a $100M ARR partner, that’s $3–7M slipping away, enough to fund global expansion, margin improvements, or a new AI practice.
At the same time, Microsoft continues to raise and change the compliance bar. Customers demand flexibility, finance demands accuracy, and sales demands agility. Until now, CSPs had to trade one off against the other.
With Work 365's latest upgrade i.e., PV 3.0, those trade-offs end.
Microsoft proved it with NCE: they drove massive growth not by shipping a new product, but by redesigning their commercial model. Billing is more than back office, it’s a superpower. The way you bill directly impacts:
Margins → Protect revenue with automated reconciliation and error-free invoicing aligned with Microsoft's NCE.
Cash Flow → Accelerate collections with event-driven billing and flexible terms.
Customer Stickiness → Win and retain customers through self-service, leveraging promos and contract agility.
That’s why Work 365, built natively on the Microsoft Power Platform, is more than a billing tool. It’s the keystone Power App for CSPs, unifying subscription, billing, and customer data into one revenue platform; built to scale with Microsoft and beyond.
CSP leaders feel the tension every month. Customers push for flexibility, Microsoft raises the compliance bar, finance demands certainty, and sales asks for agility.
Historically, meeting one need meant sacrificing another: growth or control, agility or compliance, sales or finance.
Work 365 PV 3.0 changes that.
If billing can’t keep pace with Microsoft and your own growth, finance confidence erodes and expansion stalls. - Ebrahim Nalwala, CRO
For years, CSPs felt trapped between two billing worlds:
Work 365 brings the best of both worlds. Partners can:
Growth shouldn’t be slowed by borders or currencies. Yet many CSPs hit bottlenecks when expanding into new markets, currencies, or entities. Work 365 supports:
Product Explorer – full catalog visibility, including marketplace offers, with usage insights.
Multi-country, multi-currency billing and Microsoft-aligned FX.
Multi-entity billing – supporting master/franchise scenarios with Linked Subscriptions.
Enhanced customer self-service – empowering customers to manage licenses and seat changes directly.
Partners can scale without adding complexity, freeing teams to focus on growth.
In today’s CSP world, being aligned with Microsoft isn’t optional, it’s table stakes. Work 365 ensures partners stay in sync with Microsoft’s ecosystem and billing standards:
This reduces compliance risk, speeds audits, and builds trust with internal stakeholders such as finance and customers. And because the CSP model keeps evolving; Direct-bill, Indirect Resellers and hybrid resellers- Work 365 is built to adapt.
Work 365 isn’t a standalone SaaS billing tool. It’s both a line-of-business application and a revenue platform:
Powered by Dataverse
Deep integration with Dynamics 365, Power Apps, and Microsoft 365
Extensible workflows, automations, and native analytics
Built for 3rd-party integrations and AI
By adopting Work 365 internally, CSPs position themselves as Customer Zero, demonstrating the very credibility Microsoft expects from Frontier Partners.
Finance leaders gain clarity, certainty, and risk reduction with automated reconciliation, FX handling, and audit-ready workflows.
Sales leaders gain agility to win and renew customers with flexible terms, billing schedules, and contract levers.
Customers gain autonomy through self-service license management, reducing support tickets and speeding fulfillment.
Leadership gains one version of revenue truth, powering smarter growth decisions.
Frontier Partners don’t just adapt AI; they make room for it. Work 365 prepares CSPs by:
The Ecosystem Standard for CSP Billing Has Arrived.
Book a Demo Call – Bring your current reconciliation file, and we’ll show you how Work 365 maps to it.
Watch the Launch Webinar – Introducing PV 3.0: Scale Without Chaos
Work 365. Built for frontier partners. Built for leaders like you.